Terms and Conditions for Man With A Van Shacklewell

These Terms and Conditions set out the basis on which Man With A Van Shacklewell provides moving, delivery, loading, unloading, and related transport services to customers in the UK. By making a booking, confirming a quotation, or accepting services from us, you agree to be bound by these terms. Please read them carefully before proceeding with any man and van service, whether it involves household items, business goods, single-item transport, or a larger relocation. These terms are designed to be clear, fair, and practical, and they apply alongside any written quotation, booking confirmation, or specific service agreement issued for your job.

For the purposes of these terms, “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Shacklewell. “You” and “your” mean the customer, the person making the booking, the person paying for the service, and any person acting on their behalf. Any reference to “goods” includes furniture, boxes, equipment, appliances, personal possessions, business materials, waste for lawful disposal, and any other items agreed in advance. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

We reserve the right to update these terms from time to time. The version in force at the time of your booking will normally apply to that booking, unless a later change is required by law or is expressly agreed in writing. If there is any conflict between these terms and a written quotation or booking confirmation, the written document will usually take priority for the specific matter it addresses. Customers are encouraged to review all booking details carefully before confirming a move with our van and man service.

Booking Process

A booking may be made by phone, email, online form, or any other method we make available. A booking is only confirmed once we have accepted your request and, where applicable, received any required deposit or advance payment. Until confirmation is issued, dates and times remain subject to availability. Any quote provided before a booking is confirmed is based on the information supplied by you, including item descriptions, access conditions, collection and delivery points, and the expected volume or weight of goods.

You must provide accurate and complete information at the time of booking. This includes the full collection and delivery addresses, floor levels, parking restrictions, access limitations, stairs, lifts, item dimensions, fragility, and any special handling requirements. If the actual job differs from the information given, we may revise the price, adjust the vehicle and crew required, delay the service, or refuse to carry out the work if it is unsafe or impractical. The customer is responsible for ensuring that all items are ready for transport at the agreed time.

We may request photographs, item lists, or additional details before accepting a booking for a man with a van job. This helps us allocate the correct vehicle size, equipment, and staffing. If you require dismantling, assembly, stair carrying, waiting time, multiple stops, or waste disposal, these should be disclosed in advance. Any extra services not included in the original agreement may be charged separately.

Pricing and Payments

Prices may be quoted as a fixed fee or on an hourly basis, depending on the nature of the job. Unless stated otherwise, quotes are based on the information you provide and may exclude congestion charges, tolls, parking fees, ferry costs, storage charges, disposal fees, and any other third-party costs reasonably incurred during the service. Where a quote is estimated rather than fixed, the final price may vary if the job takes longer, involves more items, or requires additional labour or resources.

Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion of the service or at another agreed point. Acceptable payment methods may include bank transfer, debit card, credit card, or cash, depending on the arrangement confirmed with you. All sums must be paid in full and cleared funds unless otherwise agreed in writing. If payment is made by card, you authorise us to take the agreed amount and any valid extra charges arising under these terms.

If payment is not made when due, we reserve the right to suspend or cancel the service, retain goods until payment is received where lawful, and recover reasonable costs incurred in pursuing overdue sums. Interest may be charged on late payments at the statutory rate applicable under UK law, together with any reasonable administrative or recovery costs. Any dispute about an invoice must be raised promptly, and you must still pay any undisputed portion on time.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving us notice as soon as possible. If you cancel more than the minimum notice period stated in your booking confirmation, any deposit may be refundable at our discretion or as stated in the specific booking terms. If you cancel at short notice, fail to be present, or are unable to proceed at the agreed time, we may retain some or all of any deposit to cover administration, lost work, and preparatory costs. Where a vehicle and crew have already been dispatched, additional charges may apply.

We will always aim to attend on time, but arrival times are estimates only unless we have expressly agreed a fixed slot. Delays may occur due to traffic, weather, road closures, access issues, or prior jobs overrunning. If we are delayed, we will take reasonable steps to notify you and complete the service as soon as possible. We are not liable for delay caused by events beyond our reasonable control, including severe weather, accidents, industrial action, or legal restrictions on travel or parking.

If we are unable to carry out the service because you do not provide access, the goods are not ready, parking is unavailable, or the site is unsafe, the booking may be treated as a late cancellation and charged accordingly. Waiting time may also be charged where the crew is required to wait beyond a reasonable period due to customer-related delays. Any amendment to the original service may affect pricing and timing, including if items are added, delivery points change, or the scope of the van move service increases during the job.

Customer Obligations and Service Conditions

You must ensure that the goods are lawfully owned by you or that you are authorised to arrange their transport. You must not include any prohibited, dangerous, illegal, or undeclared items. It is your responsibility to tell us if any item contains batteries, chemicals, pressurised containers, fuel, gas, fragile components, valuables, or anything requiring specialist handling. We may refuse to carry items that pose a safety, legal, or insurance risk.

You are responsible for preparing items for transport unless we have agreed otherwise. This may include emptying drawers, removing loose contents, disconnecting appliances, draining liquids, securing doors, and protecting delicate surfaces. Unless agreed in advance, we do not remove fixtures, disconnect utilities, or carry out electrical, plumbing, or gas work. Our crew may use blankets, straps, dollies, and other protective equipment to assist with the move, but we cannot guarantee that every item will be free from minor cosmetic marks arising from ordinary handling.

You must provide safe access to the property and ensure that parking and loading arrangements are available. Any permits, building permissions, or management approvals needed for the job are your responsibility unless otherwise agreed. If a route requires special access, restricted entry, or hand-carrying over significant distances, you must tell us before the job begins. Failure to do so may result in additional charges or refusal to proceed.

Liability and Insurance

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to loss or damage caused directly by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, items inadequately packed by the customer, unavoidable movement during transport, or damage resulting from the nature of the goods themselves. Fragile or high-value items should be specially declared and, where appropriate, independently insured by you.

Unless otherwise agreed in writing, our liability for loss or damage to goods is limited to the replacement cost or repair cost of the affected item, subject to any maximum amount specified in the booking documentation or permitted by law. We are not liable for indirect or consequential losses, such as loss of profit, loss of enjoyment, loss of business, loss of opportunity, or missed appointments, unless liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law.

If you notice any damage or loss, you must notify us as soon as reasonably possible and no later than the period stated in your booking terms. You should keep packaging, photographs, and any relevant evidence to support a claim. We may inspect the item and request proof of ownership, value, and condition before the job. Any claim may be reduced or rejected if you have not complied with your obligations, if the item was not properly packed, or if the loss was caused by circumstances outside our control.

Waste Regulations and Disposal Services

Where we are asked to remove waste, unwanted furniture, or mixed items for disposal, the service will be carried out in accordance with applicable UK waste laws and regulations. We will only transport and dispose of waste that we are lawfully permitted to handle and only to authorised facilities. You must tell us in advance what type of waste is involved so we can confirm whether it can be accepted. We may refuse any item that is hazardous, contaminated, restricted, or otherwise unsuitable for collection.

Customers remain responsible for ensuring that waste handed over for disposal is accurately described and lawfully transferred. You must not ask us to dispose of items that are illegally dumped waste, asbestos, clinical waste, chemicals, pressurised containers, fridges or freezers without prior agreement, or any item that requires specialist licensing or treatment unless we have confirmed acceptance. If items are later found to contain prohibited materials, you may be responsible for all resulting costs, including return transport, specialist disposal, fines, or regulatory charges.

When we provide a waste removal service, any charge may include labour, loading time, transport, disposal fees, and compliance costs. Transfer of waste will normally be recorded and handled in line with duty-of-care requirements. You may be asked to confirm ownership and authorise disposal before collection. We reserve the right to decline any load that appears to breach waste regulations or creates a risk to staff, the public, or the environment. The customer must not conceal hazardous contents within mixed loads.

Subcontracting, Force Majeure, and Complaints

We may use suitably qualified subcontractors, agents, or partner drivers to perform all or part of the service. If we do so, they will be expected to follow standards consistent with these terms. Any reference to our team includes persons performing the service on our behalf. We remain responsible for services properly contracted to us, subject to the exclusions and limitations in these terms and any lawful limits on liability.

We are not responsible for failure or delay caused by events beyond our reasonable control. This includes extreme weather, road traffic incidents, vehicle breakdown, theft, fire, power failure, civil disturbance, labour disputes, government restrictions, pandemic-related controls, or the actions of third parties. If a force majeure event prevents or materially delays the service, we may reschedule, suspend, or cancel the booking without liability for any resulting indirect loss.

If you have a concern or complaint about the service, you should raise it as soon as possible so we can investigate and, where appropriate, take corrective action. We may request photographs, documents, and a description of the issue. Any complaint will be handled fairly and in good faith, but no complaint will alter these terms unless we agree to a written variation. Your statutory rights, where applicable, are not affected by this process.

Data, Third-Party Property, and General Terms

During the booking and service process, we may collect and use personal information necessary to provide the service, manage accounts, handle invoices, and comply with legal obligations. We will use such information in accordance with applicable UK data protection laws. Any personal data supplied by you should be accurate and up to date. If you provide contact details for another person, you confirm that you have authority to do so.

We are not responsible for items left inside cupboards, drawers, pockets, boxes, or other containers unless those contents have been declared and agreed for transport. You should remove cash, jewellery, documents, electronic media, keys, and other valuables before the job begins. Any property left behind after completion may be dealt with in a reasonable manner, including storage, return at your cost, or disposal where lawful and appropriate. If we store goods temporarily, further conditions may apply.

These terms form the entire agreement between you and us regarding the services, unless modified in writing. No failure or delay by us in exercising any right shall operate as a waiver of that right. If any term is invalid or unenforceable, the rest shall remain effective. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except where expressly stated otherwise.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If you are a consumer, nothing in these terms removes or limits any rights you may have under applicable consumer protection legislation in the UK.

By proceeding with a booking for Man With A Van Shacklewell, you confirm that you have read, understood, and agreed to these terms. If you do not accept them, you should not place a booking or request the service. These terms are intended to support a reliable, lawful, and transparent man and van moving service for customers across the UK, with clear expectations on booking, payment, cancellation, liability, waste handling, and legal compliance.