Privacy Policy

Man With a Van Shacklewell Privacy Policy

This Privacy Policy explains how Man With a Van Shacklewell collects, uses, stores, shares, and protects personal data relating to our customers in the Shacklewell area. We are committed to handling your information in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

This policy applies to all customers and prospective customers of Man With a Van Shacklewell located in or booking services for the Shacklewell area, whether you contact us by phone, in person, through online platforms, or via any other communication channel.

Data Controller

Man With a Van Shacklewell acts as the data controller for the personal data we process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect data that is necessary for the provision and administration of our moving and transport services. The categories of personal data we may collect include:

Identification and contact details: name, address, service address, contact address, and communication preferences.

Contact information: mobile number, landline number, and other contact details you choose to provide so we can confirm bookings and communicate with you.

Booking and service information: details about your move, including collection and delivery addresses, access information, preferred dates and times, inventory or description of items, special instructions, and any associated notes you provide.

Payment and billing information: payment-related details necessary to process your transactions, such as partial card information processed through our payment provider, billing address, and records of payments and invoices. We do not store full card details when payments are processed through secure payment processors.

Communication records: messages, emails, call notes, and any other communication between you and Man With a Van Shacklewell relating to enquiries, quotations, bookings, or complaints.

Technical information: limited technical data which may be collected when you interact with us via online platforms, such as IP address, device type, and usage data, where this is necessary to operate, secure, or improve our services.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.

During the provision of our moving or transport services, including information you provide to our team on the day of the job.

Through online enquiry or booking forms on platforms where Man With a Van Shacklewell is listed or advertised.

From third parties where you have authorised another person to act on your behalf, such as a letting agent, landlord, or relative who books our services for you.

Lawful Basis for Processing

We process your personal data on the following lawful bases under the UK General Data Protection Regulation:

Contract: to take steps at your request before entering into a contract and to perform our contract with you. For example, we need your contact details and service address to provide quotes, confirm bookings, and complete your move.

Legal obligation: to comply with legal and regulatory requirements, such as maintaining records for tax and accounting purposes.

Legitimate interests: to pursue our legitimate business interests, provided that your rights and freedoms are not overridden. This may include managing our operations, improving our services, handling complaints, preventing fraud, and keeping records of past services to assist with repeat bookings.

Consent: where we rely on your explicit consent, such as for certain types of marketing communications. You can withdraw your consent at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and respond to your enquiries.

To confirm, schedule, and manage your bookings.

To plan and perform your move, including coordinating our staff and vehicles.

To process payments, issue invoices, and manage any refunds or disputes.

To communicate with you before, during, and after the service, including sending confirmations and updates.

To keep internal records of services provided, for operational, administrative, and accounting purposes.

To handle feedback, complaints, or claims.

To protect our business and our customers, including fraud prevention, security, and dispute resolution.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with trusted third parties where this is necessary to provide our services or comply with legal obligations. These third parties act as data processors or, in some cases, as independent data controllers.

Data processors may include:

Payment service providers who process payments securely on our behalf.

IT and system providers who supply booking, communication, or data storage systems.

Accountants or professional advisers who help us meet our legal and financial obligations.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place requiring them to protect your data, use it only in accordance with our instructions, and comply with data protection laws.

We may also share data where required by law or where necessary to establish, exercise, or defend legal claims.

International Data Transfers

If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data when it is transferred internationally.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy or as required by law.

Booking and service records are typically retained for a period that allows us to meet tax, accounting, and legal obligations, and to respond to any questions or claims relating to past services.

Communication records are retained for a reasonable period to manage our relationship with you, deal with enquiries and complaints, and improve our services.

After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Your Data Protection Rights

Subject to certain conditions and exceptions set out in data protection law, you have the following rights in relation to your personal data:

Right of access: you can request confirmation of whether we hold personal data about you and, if so, obtain a copy of that data together with information about how we process it.

Right to rectification: you can ask us to correct or update inaccurate or incomplete personal data.

Right to erasure: you can request that we delete your personal data where there is no lawful reason for us to continue processing it.

Right to restriction: you can ask us to restrict the processing of your data in certain circumstances, for example while we verify its accuracy or respond to an objection.

Right to object: where we process your data based on legitimate interests, you can object to that processing if you believe your rights and interests outweigh our reasons.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transfer it to another service provider where technically feasible.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights in connection with Man With a Van Shacklewell, please make your request in writing and provide sufficient information to identify yourself and the data concerned. We may need to request additional information from you to confirm your identity before acting on your request.

We aim to respond to all valid requests within one month. If your request is complex or you have made several requests, we may need more time, and we will inform you if this is the case.

Complaints

If you have concerns about how Man With a Van Shacklewell handles your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will take appropriate steps to inform you, which may include updating information available through our usual communication channels.

This Privacy Policy applies to all Man With a Van Shacklewell customers in the Shacklewell area and is intended to provide clear and transparent information about our handling of personal data.