Terms and Conditions

Man With a Van Shacklewell Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Shacklewell provides removal, collection, delivery and related services within its operating area. By making a booking, using our services, or allowing our staff to access your premises or goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client, you and your means the person, firm or company who requests or receives services from Man With a Van Shacklewell.

1.2 Company, we, us and our means Man With a Van Shacklewell, providing man and van, removal and related services.

1.3 Services means any removal, transport, loading, unloading, packing, unpacking, storage, delivery, collection, or related services supplied by the Company.

1.4 Goods means any items, belongings, furniture, equipment, or materials handled, transported, or stored by us as part of the Services.

1.5 Premises means any property, building or location that we attend in order to carry out the Services.

1.6 Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions and any written confirmation of booking issued by us.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to loading, transportation and unloading of Goods, within our service area and to destinations elsewhere in the UK as agreed.

2.2 Any additional tasks such as packing, dismantling or reassembly of furniture, special handling of fragile or bulky items, or carrying items beyond reasonable walking distances or up excessive flights of stairs must be agreed in advance, may be subject to additional charges, and may require additional time.

2.3 We reserve the right to refuse to handle or transport any Goods that are unsafe, prohibited, unlawful, or which in our reasonable opinion may cause damage, injury or delay.

3. Booking Process

3.1 Bookings can be made by providing full and accurate details of the required Services, including collection and delivery addresses, access information, property type, number of rooms, approximate quantity of Goods, any special items, and preferred dates and times.

3.2 All bookings are subject to availability. We will confirm acceptance of your booking and the agreed date, time window, and charges. No Contract is formed until we issue a confirmation of booking.

3.3 It is your responsibility to ensure all information provided at the time of booking is complete and accurate. We rely on this information to estimate time, vehicle size, staffing levels and charges. If information is incomplete or inaccurate, we may adjust the price, change the nature of the Services, or in some cases decline or cancel the booking.

3.4 Where access conditions are particularly restricted, including limited parking, vehicle height limits, or difficult staircases, you must inform us at the time of booking. Failure to do so may result in additional charges or, in extreme cases, our inability to complete the job as planned.

4. Quotes and Pricing

4.1 Prices may be provided as a fixed quote, an hourly rate, or a combination of both, depending on the nature and scope of the Services.

4.2 Any quote given is based on the information you provide and on normal access conditions. Quotes are subject to change if:

a. the quantity or nature of the Goods is materially different from that described at the time of booking; or

b. there are delays outside our control, such as waiting time for keys, completion of property transactions, or access issues; or

c. additional services are requested on the day, such as extra trips, packing, or dismantling and assembling items.

4.3 Where charges are based on hourly rates, the chargeable time runs from the scheduled arrival time or actual arrival time at the collection address, whichever is later, until completion of unloading or the time our staff leave the final destination, whichever is later. Minimum charges may apply.

4.4 Congestion charges, tolls, parking fees and similar third-party costs incurred while providing the Services are payable by you in addition to our service charges, unless otherwise agreed in writing.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the same day.

5.2 We may require a deposit or full payment in advance for certain bookings, including large moves, long-distance jobs, or services scheduled during peak periods.

5.3 Payment must be made by accepted methods as advised by us at the time of booking. We do not accept payment by cheque unless agreed in advance.

5.4 If payment is not received when due, we may suspend or refuse to provide further Services and charge interest on the overdue amount at the prevailing statutory rate until payment is received in full.

5.5 You are responsible for paying any bank or payment processing charges associated with your payment method, so that we receive the full agreed amount.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 For standard bookings, cancellations made more than 48 hours before the scheduled start time will normally incur no cancellation fee. Cancellations within 24 to 48 hours of the scheduled start time may incur a partial charge or loss of deposit. Cancellations within 24 hours of the scheduled start time may be charged at up to 100 percent of the estimated price, reflecting the time and resources reserved for your job.

6.3 For large or long-distance moves, or services scheduled during peak periods, we may apply different cancellation terms, which will be notified to you at the time of booking.

6.4 Requests to change dates, times, addresses or the scope of Services are subject to availability and may require an adjustment to the price. If we are unable to accommodate your requested changes and you cancel, the standard cancellation terms will apply.

6.5 We reserve the right to cancel or postpone a booking in the event of circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness or other operational issues. In such cases, we will seek to reschedule or, if this is not possible, we will refund any payments made for Services not yet performed. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Client Responsibilities

7.1 You must ensure that you, or a responsible person authorised by you, is present at the relevant premises for the duration of the Services to provide access, instructions and confirmation of completion.

7.2 You must ensure that all Goods are prepared for transport, including proper packing where applicable, and that fragile items are clearly identified and suitably protected.

7.3 You must make sure that all Goods to be moved are ready and that access routes within the property are clear, safe and free from obstruction. This includes arranging adequate parking or permits where needed, and notifying neighbours or building management if applicable.

7.4 You are responsible for checking that nothing has been left behind before our staff depart the premises. We are not obligated to return to collect forgotten items once the job has been completed.

8. Items We Do Not Accept

8.1 We will not carry or store the following items:

a. illegal or stolen goods;

b. firearms, weapons or ammunition;

c. flammable, explosive, corrosive or hazardous materials, including gas cylinders, petrol, solvents and paints;

d. perishable goods requiring temperature control;

e. live animals or plants;

f. cash, negotiable instruments, jewellery, watches, precious metals or stones, or items of exceptional value, unless expressly agreed in writing.

8.2 If any such prohibited items are found among your Goods, we may remove them, refuse to carry them further, or terminate the Services, and you will be liable for any resulting costs, losses or damages.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods or property, however arising, is subject to the limitations set out in this section.

9.2 We are not liable for any loss or damage arising from your failure to properly pack or protect Goods, your failure to disclose items of exceptional value or fragile items, or your failure to comply with these Terms and Conditions.

9.3 We are not liable for pre-existing defects, normal wear and tear, or damage to items that are inherently fragile, unstable, poorly constructed, or not designed to be moved.

9.4 We are not liable for minor cosmetic damage to walls, floors, doors or fixtures where access is restricted or where items are oversized for the spaces through which they must be moved, provided our staff act with reasonable care.

9.5 Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed a reasonable estimate of the value of the affected Goods or a capped sum that reflects the fees paid for the Services, whichever is lower, unless otherwise required by law.

9.6 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of use, loss of opportunity, or accommodation costs, whether arising from delay, damage, loss of Goods, or cancellation of Services.

9.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10. Claims and Complaints

10.1 Any visible damage or issues must be reported to our staff as soon as reasonably possible and noted before completion of the job where practicable.

10.2 You must notify us in writing of any claim for loss of or damage to Goods or property within a reasonable period from the date of the Services, providing full details and any supporting evidence.

10.3 We will investigate any complaint or claim and may request photographs, receipts, or access to inspect the alleged damage. You must cooperate with our investigation and any insurer or third party involved.

10.4 Failure to notify us of a claim within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

11. Waste and Disposal Regulations

11.1 We operate in accordance with relevant UK waste and environmental regulations. Certain items cannot be disposed of through our Services and must be handled via appropriate licensed facilities.

11.2 Where you request that we remove unwanted items for disposal, this must be agreed in advance. Additional charges may apply for waste transfer, recycling, or disposal.

11.3 You must not ask us to dispose of items that are hazardous, restricted, or require specialist handling under waste regulations. Such items include but are not limited to asbestos, chemicals, medical waste, gas cylinders and certain electrical equipment.

11.4 If we inadvertently transport or receive such prohibited waste items, we may arrange for lawful disposal and you will be responsible for all associated costs, fees, penalties or charges.

12. Delays and Access Issues

12.1 While we will use reasonable efforts to arrive and complete the Services within agreed timeframes, stated times are estimates only and are not guaranteed.

12.2 We are not responsible for delays caused by factors outside our control, including traffic conditions, road closures, weather, accidents, vehicle breakdowns, or delays caused by you or third parties.

12.3 If we are delayed in starting or completing the Services due to lack of access to the premises, waiting for keys, or other issues on your side, waiting time may be chargeable at our standard rates.

13. Insurance

13.1 We maintain appropriate insurance cover as required by law for our operations. However, our insurance may not cover all types of loss, and deductibles or limits may apply.

13.2 You are encouraged to arrange your own additional insurance if you require greater protection for your Goods, particularly if they include high-value or delicate items.

14. Data Protection and Privacy

14.1 We will process your personal data only for the purposes of providing the Services, managing your booking, handling payments, addressing queries or claims, and complying with legal obligations.

14.2 We will take reasonable steps to protect your personal information and will not sell or share it with third parties except where necessary to perform the Services, process payments, or comply with legal requirements.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder, which shall continue to be valid and enforceable.

16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

16.4 You may not transfer or assign any of your rights or obligations under the Contract without our prior written consent. We may transfer our rights and obligations where reasonably necessary in the course of our business, provided this does not reduce your statutory rights.

By proceeding with your booking and using the Services of Man With a Van Shacklewell, you confirm that you have read, understood and agree to these Terms and Conditions.